Privacy Policy and Notice

This policy describes how North America Chemical Users and Applicators Incorporated and its affiliates and subsidiaries (“NACUA”) collects, uses, and shares your information.  When you use our sites, products, or services or otherwise form a relationship with us, we may obtain data from you and the devices you use to interact with us.

This policy is designed to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand.

We commit to treat your personal information with care and respect and give you methods to contact us should you have any questions or concerns about the use of your information.

Finally, you may have received additional privacy documentation from us when you used a specific site, product, or service from us.  In that case, the documentation you received should be read in conjunction with this Notice.

This policy explains:

The Scope of this Policy

This Policy describes the processing of information provided or collected on our sites and applications where this privacy policy is posted. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.

If you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.

Your Privacy Rights

If you are a resident of certain states or countries, you may have the right to know, access, correct, transfer, restrict the processing of, opt-out  from certain types of processing (e.g., targeted advertising, the sale of personal data, limit the use and disclosure of sensitive information, and profiling, as defined by the applicable state law(s)), and delete your personal information. If you choose to exercise any of these options, we will not discriminate against you for making that decision.

You can exercise your privacy rights by clicking the “My Privacy Choices” link at the bottom of our website and select the applicable request, or by contacting us at privacy@Primeis.com. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity.  If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request.

There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honor your right to appeal when applicable.

Information Collected or Processed

In the preceding 12 months, NACUA may have collected or processed the categories of personal information that are identified below. We generally collect the information listed below to secure, improve, and provide our services to our customers.

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Customer records information such as a name, address, telephone number, credit card number, debit card number, or other payment information.
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement.
  • Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sources of Information

The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, business partners, etc. The purpose of such collection or processing include: providing our products and services, communicating with you, administering programs, marketing and promotional purposes (which may include targeted advertising), analytics and personalization, security and fraud prevention, legal obligations, core business functions, the job applicant process, etc.

How We Disclose Information

NACUA does not believe it has Sold (for monetary or other valuable consideration) or Shared (for cross-context behavioral advertising purposes) your personal information in the last 12 months, as defined by certain state laws. However, we may disclose your information to our subsidiaries and affiliates, along with our service providers and third-party processors to provide services to you. We may also disclose your information with service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.

If you post your information or content to our online forums or media sites, this information is public on the Internet. We are unable to prevent or control further use of this information and refer you to the third-party sites’ privacy policies and terms of use to learn more about their privacy practices.

Your Controls and Choices

You can control how and when you want to receive marketing emails from NACUA by clicking on the “unsubscribe” link located at the bottom of our email communications to you.  This will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account.

Our Commitment to Protecting Information Belonging to Children

Our services are not intended for children under the age of 16. We do not knowingly collect information via our sites, products, and services from users under the age of 16. If you use our Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If you believe your child has provided us with personal information, please alert us at privacy@Primeis.com. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.

Cookies and Other Technologies

Cookies are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.

  • Essential: These cookies are required to use our services. For example, they are necessary to access our website and login to your account.
  • Performance: These cookies track how you interact with our website. For example, these cookies let us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
  • Functionality: These cookies track information about you to make using our website easier. For example, we may retain information such as your login status and viewing preferences.
  • Marketing and Analytics: These cookies help us create targeted advertising experiences on our websites.

You can manage your cookie preferences on our cookie banner that pops up when you first visit our website.

Global Privacy Control

If you would like to control the use of cookies and similar internet technologies on your computer, you can use web browsers listed with the Global Privacy Control tool built into them.  These browsers limit cookie technologies and how they work while you browse the internet.  You can find a list of browsers with the Global Privacy Control tool built into it here: https://globalprivacycontrol.org/#download.

The use of the website and web browsers located at the site above is at your own risk, subject to the agreements from those web browsers’ developers, and subject to their privacy policies.  NACUA does not accept any liability associated with your use of the website above or the content you may download from that website.

Our Global Data Transfer Practices

We store and process your personal information on our servers located within the United States but may transfer your personal information to other countries outside of the United States for the purposes describe in this Privacy Policy. By using our websites, products, or services, you agree to the global transfer, process, and storage of your personal information.

Contacting Supervisory Authorities

If you would like to lodge a complaint against us, you may contact your local privacy regulator. If you have trouble locating a privacy regulator, please contact our privacy office at privacy@Primeis.com and they will help you contact the appropriate enforcement agency.

How to Contact Us

If you have any questions about how we process your information, you can contact us at:

NACUA Holdings Insurance Services, Inc.
8722 Harrison Street
Sandy, UT 84070, USA
1-800-257-5590
privacy@Primeis.com

This policy was last updated on: June 11, 2024.

Relationship-Specific Details

Insurance Products

Description NACUA provides customers with a variety of insurance products including: commercial general liability, garage liability, personal lines, commercial auto, specialty liability, and professional liability insurance services.
Categories of Information
  • Identifying Information
  • Social and Contact Information
  • Opinions, Beliefs, or Personal Preferences
  • Personal History Data
  • Financial Data
  • Internet Analytics Data
Category of Data Subjects The information is collected from claimants, insureds, applicants, producers, agents, and the users of NACUA’s websites and applications.
The Source from which this Information was Collected This information is gathered from insurance applicants directly or from insurance agents.
Purpose of Processing NACUA collects the data to provide insurance services to customers, including claim management, processing, and handling activities.
Legal Basis for Processing The organization processes this information pursuant to a current or prospective contractual relationship or as required by local law.
Automated Processing or Profiling Does this product/service/process use automated processing:
Yes☒
No☐

If yes, the general methods and logic used are:
Automated processing is used to help facilitate account and claims management.

Does the automated processing affect the rights of data subjects?
No.
Information Sharing Categories of Recipients Business Purpose Is this Information Sold or Shared
  • NACUA’s affiliates and subsidiaries.
  • Insurance agents.
  • Legal counsel.
  • Claims management professionals.
 NACUA shares this information with these categories of recipients to form, manage, and administer insurance policies and claims. ☐ Sold
☒ Shared

NACUA shares this information with service providers for a business purpose.
Sensitive Personal Information Category of Sensitive Personal Information Collected Retention Period
  • Social security, driver’s license, state identification card, or passport number.
  • Union membership for policies specific to a union.  We do not gather this information generally.
  • The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication when that information is pertinent to a claim under an insurance policy.
  • Personal information collected and analyzed concerning a consumer’s health when this information is pertinent to a claim under an insurance policy.

NACUA only collects sensitive personal information, as defined in the applicable state privacy laws, with your consent and does not use sensitive personal information for inferring characteristics about you.

 This information is retained pursuant to requirements under various statutes of limitations, insurance codes, and local laws.
Whether Personal Information is Transferred Internationally Although rare, some policies are purchased internationally and, in those instances, information is processed in the United States.
Retention Period This information is retained pursuant to requirements under various statutes of limitations, insurance code, and local laws.

Employee/Recruit/Prospect/Candidate

Description Information gathered from the recruiting and employment management process.
Categories of Information
  • Identifying Information
  • Social and Contact Information
  • Personal History Data
  • Financial Data
Category of Data Subjects Employment candidates, current employees, and former employees.
The Source from which this Information was Collected This information is gathered directly from the data subjects listed above.
Purpose of Processing This information is gathered for recruiting and hiring employees.
Legal Basis for Processing This information is gathered pursuant to a current or prospective contractual obligation.
Automated Processing or Profiling Does this product/service/process use automated processing:
Yes☒
No☐

If yes, the general methods and logic used are:
Information is automatically processed for the purpose of managing databases of recruits and employees.

Does the automated processing affect the rights of data subjects?
No. Automated processing is not used to make hiring decisions nor other decisions
Information Sharing Categories of Recipients Description of Business Purpose Is this Information Sold or Shared
  • Cloud infrastructure
  • Employment benefits providers
  • Payroll management and processing entities
  • Office management software
  • IT/Security services
 NACUA uses information management systems and the noted categories of recipients to process this information. ☐ Sold
☒ Shared

NACUA shares this information with service providers for a business purpose.
Sensitive Personal Information Category of Sensitive Personal Information Collected Retention Period
  • Social security, driver’s license, state identification card, or passport number.
  • Racial information pursuant to EEOC regulations.
  • The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.
  • Personal information collected and analyzed concerning a consumer’s health.

NACUA only collects sensitive personal information, as defined in the applicable state privacy laws, with your consent and does not use sensitive personal information for inferring characteristics about you.

 NACUA retains this information throughout the term of an employee’s relationship with NACUA and applicable laws and regulations no longer require NACUA to retain employment data. Alternatively, NACUA deletes this information if an employment relationship does not form between a candidate and NACUA.
Whether Personal Information is Transferred Internationally Although rare, some policies are purchased internationally and, in those instances, information is processed in the United States.
Retention Period NACUA retains this information throughout the term of an employee’s relationship with NACUA and applicable laws and regulations no longer require NACUA to retain employment data. Alternatively, NACUA deletes this information if an employment relationship does not form between a candidate and NACUA.

Web Users

Description Data processed by NACUA’s websites.
Categories of Information
  • Personal Identifiers
  • Commercial Information
  • Internet Data
Category of Data Subjects This information is provided by users who utilize NACUA’s websites.
The Source from which this Information was Collected This information is collected from NACUA’s websites.
Purpose of Processing NACUA uses this information to create and manage customer accounts and run its websites.
Legal Basis for Processing NACUA gathers this information pursuant to contractual obligations with its customers.

NACUA relies on a legitimate business interest to gather information from web users who are not customers.
Automated Processing or Profiling Does this product/service/process use automated processing:
Yes☐
No☒

If yes, the general methods and logic used are: N/A

Does the automated processing affect the rights of data subjects? N/A
Information Sharing Categories of Recipients Description of Commercial or Business Purpose Is this Information Sold or Shared
NACUA provides this information to:

  • IT infrastructure and cloud service providers
  • Website analytics services

 

 NACUA provides this information to the categories of listed recipients to monitor, manage, and run its websites or facilitate its relationship with current and prospective clients. ☐ Sold
☒ Shared

NACUA shares this information with service providers for a business purpose.
Sensitive Personal Information Category of Sensitive Personal Information Collected Retention Period
N/A N/A
Whether Personal Information is Transferred Internationally Although rare, some web users may access NACUA’s websites from outside the United States.  In that situation, information is processed in the United States.
Retention Period Web information is maintained throughout a customer’s relationship with NACUA.

Cookie data and other analytic data is subject to the retention information in NACUA’s Cookie Popup Notice.

Insurance Agents

Description Information provided by Insurance Agents who help place policies with NACUA.
Categories of Information
  • Personal Identifiers
  • Commercial Information
Category of Data Subjects Insurance agents
The Source from which this Information was Collected This information is provided by insurance agents to NACUA.
Purpose of Processing This information is processed pursuant to a contractual or business relationship between NACUA and the insurance agent.
Legal Basis for Processing This information is processed pursuant to a current or prospective contractual relationship.
Automated Processing or Profiling Does this product/service/process use automated processing:
Yes☐
No☒

If yes, the general methods and logic used are: N/A

Does the automated processing affect the rights of data subjects? N/A
Information Sharing Categories of Recipients Business Purpose Is this Information Sold or Shared
  • Cloud service providers
  • NACUA’s affiliates
 This information is shared to manage relationships with insurance agents who have a business relationship with NACUA ☐ Sold
☒ Shared

NACUA shares this information with service providers for a business purpose.
Sensitive Personal Information Category of Sensitive Personal Information Collected Retention Period
N/A N/A
Whether Personal Information is Transferred Internationally N/A
Retention Period This information is maintained throughout the business relationship with an insurance agent.